CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

Customer Service Representative

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, To provide innovative, clean and energy-efficient solutions for a better tomorrow, Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Role Summary & Essential Responsibilities

• Function as the liaison between our customers and factories. Communicate with customers, internal BUs, factories, and/or CMs to provide relevant and timely information.
• Support sales team by developing and maintaining positive client relations, effective account management and administrative support which can substantially affect sales revenue.
• Manage and track inventory movements & control aging inventory.
• Attend and participate at meetings internally and with customers.
• Respond to customer inquiries (delivery confirmation, RMA issuance, status, etc.).
• Work cross functionally to submit invoices, reconcile A/R invoicing and past due payments.
• Generate hub pull reports, process sales orders and create delivery notes to generate customer billings for hub pulls.
• Communicate with global sales staff to complete customer RFQs.
• Maintain repository of information to provide accurate and effective account details.
• Learn internal and external customer software systems.
• Assist new account process including set-up credit for 1st time buyers, keep track of sample, forecasting, order processing, NDA, and prepare sales reports as requested.
• Identify, analyze and solve account problems.
• Ability to prioritize tasks, multi-task, and plan daily work activities.
• Prepare MRO pos as necessary
• Assist with Commission setup and research rep payment issues