CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

Overview:

Imperial Dade, a leading North American distributor, has a Customer Service Representative role available in Kona, HI! Join a strong and continuously evolving team that helps ourbusiness grow. If youre looking for your next opportunity, Imperial Dade is a great place to take that next step.

The Customer Service Representative will interact with customers, process orders, and provide information in response to customers inquiries, concerns, and requests about our products and services.

You will work Monday through Friday from 7:30 am until 4:30 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

Responsibilities:

You will:

• Answer customers calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

Qualifications:

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, eager attitude to help others