Customer Service Representative Opportunity at Health Insurance Enrollment Center
Please ensure you read the below overview and requirements for this employment opportunity completely.
About Us:
The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team. This critical role involves providing contact center product support to both new and existing customers.
Key Responsibilities:
Active Listening: Engage with callers to understand and address their needs, concerns, or inquiries.Prompt Responses: Accurately and promptly respond to callers' inquiries, ensuring they feel supported and valued.Record Keeping: Maintain detailed records of caller interactions, comments, and inquiries.Utilization of Tools: Appropriately use software, databases, call scripts, and other tools.Performance Metrics: Strive to meet or exceed call center metrics while delivering excellent and consistent customer service.Continuous Learning: Participate in training and other learning opportunities to expand knowledge of the company and position.Team Collaboration: Build lasting relationships with call center team members based on trust and reliability.Escalation: Immediately escalate any concerns to the appropriate management team member.Key Traits for Success:
Strong Work Ethic: Demonstrate dedication and diligence in your work.Fast-Paced Environment: Ability to thrive in a fast-paced setting.Excellent Customer Service Skills: Provide outstanding service to our customers.Positive Company Environment: Contribute to a workplace where team members receive positive feedback, energy, and opportunities for personal growth.Requirements:
Customer Service Experience: Previous experience in customer service is preferred.Strong Work Ethic: A committed and diligent approach to work.Desire for Advancement: Ambition to grow and advance within the company.Attention to Detail: Sharp attention to detail and ability to multitask effectively.Reliable Transportation: Reliable transportation or a valid driver's license.Interpersonal Skills: Excellent interpersonal and communication skills.Health Insurance Knowledge: Knowledge of health insurance is a bonus but not required, as we provide training.Why Join Us?
Reputable Company: Become part of a respected firm in the health insurance industry.Professional Growth: Opportunities for training, development, and career advancement.Supportive Environment: Join a positive and energetic team that values personal growth and collaboration.If you are a dedicated customer service professional looking for a rewarding opportunity, we want to hear from you!
Apply today to join our esteemed Customer Service team at the Health Insurance Enrollment Center!
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