Customer Service Representative
: Job Details :

**Customer Service Representative**

**Primary Location** Grand Rapids, Michigan **Job ID** R100849 ****Job Summary****

As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency .

****Essential Functions****

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

**Administrative:**

* Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

* Maintain accurate customer and territory records, facility records, and document all customer interaction.

* Generation of reports

* Monitor scheduled shipment dates to ensure timely delivery.

* Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.

* Gain understanding of and adhere to Accounts Receivables policies and practices.

* Verify price and terms in accordance with standard procedures and customer profitability profiles.

* Multitask and work within multiple computer systems and communication platforms simultaneously.

* Maintain a current knowledge of company products, policies and procedures

**Customer Support:**

* Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

* Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

* Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

* Identify customer requirements and expectations in order to recommend specific products and/or solutions.

* The Customer Service Representative may perform other duties as assigned.

****Additional Functions****

* May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

****Job Qualifications****

**Required Qualifications**

* High School Degree or equivalent

* Exceptional customer service and organizational skills

* Accuracy and strong attention to detail

* Effective verbal, written, and interpersonal communication skills

* General computer proficiency including knowledge of MS Office

****Preferred Qualifications****

* Associates Degree or equivalent combination of education and experience.

* Proficiency in SAP or related ERP

****Working Conditions****

****Physical Demands****

* Operating a computer or other office devices for the majority of the workday

* May occasionally need to move packages up to 10 pounds such as office supplies or equipment

* Must be able to communicate with others in person, over the phone, and in writing.

* Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

* Must be able to read and interpret various electronic and written documents.

**Environmental Factors**

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The buildings primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

****Travel and On-Call****

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

**Getting Hired**

Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.

**Corporate Responsibility**

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, were committed to building strong connections to support the communities we live and work in.