PAVE A BRIGHTER FUTURE FOR YOURSELF at Unilock! Unilock, North America's premier manufacturer of concrete paving stones and retaining walls for over 50 years is currently hiring a Customer Service Representative at our Uxbridge, MA facility. Excellent opportunity to join a company with a great culture where people are valued. Grow your career within a company that shows loyalty, and advancement opportunities, and is in an expansion mode. This position calls for a bright, motivated Customer Service Representative to join our team.Our ideal candidate is a professional who thrives amidst the challenges of a challenging environment and has an urgency in customer service.You will have the opportunity to bring your energy to a high-performing team, working collaboratively with both our office and yard team members. What you'll do
- Answering of telephones and satisfying customer requests with a friendly demeanor, and willingness to always help
- Support retail customers and contractors with their purchases, via design assistance (calculating square footage required), order entry and any future inquiries that arise
- Retrieve hand-selected product samples from the designated sample area and loading into requesting customers vehicles
- Process all check, credit card transactions and ensure payments received balance daily
- Confirm orders for invoice processing and posting
- Review outstanding orders to check for status changes on non-committed products at the time of entry
- Assist with various mailings, especially those that occur pre-season
- Perform random tractor-trailer checks to ensure load accuracy before delivery
- Match authorized contractors to homeowners' requests via the leads program
- Participate in and assist with cycle counting throughout the year, as well as yearly full yard counts
- Participate in and assist with on-site homeowner clearance sale
- Fill literature requests received via email, telephone or by Territory Manager request
- Other duties and responsibilities as assigned or needed
What you need to succeed
- Exceptional customer service skills, with attention to detail and accuracy
- Must have sound problem -solving skills to effectively handle customer objections and questions
- Proficiency in all Microsoft Office applications
- Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes
- Ability to build effective relationships with all customers
- Ability to lift 30 pounds
Perks and Benefits
- Semi-annual performance incentive bonus programs
- Health Benefits available first of the month following start date
- 401K Matching, Profit Sharing Life Insurance, Health Savings accounts
- Reimbursements for Tuition, Gym Memberships and Wellness Programs
- Companywide paid holiday closure between Christmas and New Year's
- Employee discounts, frequent free lunches, Unilock swag, and SO MUCH MORE!