Location: Urbana,IL, USA
Position Summary The Customer Service Representative is responsible for greeting customers and assisting them with questions or directing them to the appropriate department/personnel. Duties & Responsibilities Promptly greet customers and answer phones; recognizing and responding to sales opportunities individually and through referral selling. Support bank campaigns and sales initiatives. Assist customers with savings bond redemption. Balance travel and gift cards on a monthly basis. Process/log incoming mail from USPS/UPS and FedEx. Provide on-going maintenance of customers' accounts in person, over the phone, and by email. Education & Experience Knowledge of: Strong oral and written communication skills Ability to: Maintain visual attention and mental concentration for extended periods of time Work independently Education and Training: Requires High School diploma. 1 or more years of banking experience preferred. Requires knowledge of Microsoft Office. Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.