Position Summary:We are seeking a dedicated Customer Service Representative to ensure exceptional service for all internal and external customers. This role requires building strong relationships and leveraging your in-depth knowledge of our products and programs to meet customer needs.Essential Responsibilities:
- Respond to all customer inquiries and analyze requests to resolve concerns effectively.
- Handle incoming calls regarding order status, inventory, pricing, shipping, and more.
- Authorize merchandise returns and prepare related documentation.
- Support Production and Sales Managers as needed.
- Maintain comprehensive knowledge of our product line, pricing, and promotions.
- Update orders and document changes such as partial shipments and price adjustments.
- Collaborate with team members to ensure customer satisfaction.
- Provide accurate quotes for pricing, shipping, and lead times.
- Manage phone and email requests for purchase orders and order changes.
- Work with the credit department to resolve disputed items.
- Communicate feedback on service failures or customer concerns to the company.
- Partner with the sales team to exceed customer service expectations.
- Address client complaints and resolve issues promptly.
- Coordinate with production and shipping personnel to expedite delayed shipments.
- Utilize the company database for relevant customer information.
- Document all correspondence in the database.
- Assist with various administrative tasks to support office operations.
- Perform other duties as assigned by management.
Working Environment and Physical Demands:
- Primarily an office setting with regular use of office equipment.
- Occasional exposure to a shop environment with potential noise and dust.
- Physical activities include typing, walking, and lifting items up to 25 pounds.
- Ability to move and handle office supplies and equipment as needed.
Qualifications:Minimum:
- High school diploma or GED.
- 5 years of customer service experience.
- Proficient in Microsoft Office and other computer applications.
- Ability to multi-task in high-stress situations.
- Strong telephone and email etiquette.
- Basic hydraulic knowledge (preferred).
- Experience with Epicor ERP (preferred).
- Background in manufacturing, Oil & Gas, or industrial settings (preferred).
- Excellent verbal and written communication skills.
- Must meet physical demands with or without accommodation.
Training Requirements:
- General Safety
- ISO 9001
- Applicable FOPs
- Lockout/Tagout training
Personal Protective Equipment:
- Safety glasses
- Steel toe/composite toe shoes
- Other PPE as required for specific tasks
Why Join Us?At The Oilgear Company, we value our employees and foster a supportive work environment. We offer competitive salaries and benefits, along with opportunities for professional growth.The Oilgear Company is an at-will employer.