TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, E Boston, and Saugus, Massachusetts. Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZDrive MA & Pay By Plate MA Program. Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Responsible for all types of customer account maintenance.
- Determines the accuracy of account information.
- Ensures all required information is provided for security, processes payments, and adjustments.
- Assists customers in understanding the E-ZDrive MA & Pay by Plate MA program.
- Ensures E-ZDrive MA & Pay by Plate MA customers' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.
Additional Duties that May be Required:
- Assist at other E-ZDrive MA facilities.
- Assist in manning live sign-ups.
- Assist with phones (inbound/outbound calls).
Required Skills:
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
- Minimum of one year of customer service and data entry experience.
- Adapt quickly, efficiently, and positively to various projects assigned.
- Works well in a fast-paced, multi-task environment.
- Must remain professional under every circumstance with customers and staff members.
- Must maintain a good attendance record.
Education:High school diploma or equivalent preferred Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)