Phillips 66 & YOU - Together we can fuel the future The
Customer Service Representative is responsible for providing a high level of customer service to supervisors and employees who have HR-related questions and/or requests. The HR Customer Service Representative is responsible for providing accurate and timely information for HR questions and/or requests in the areas of My HR Tools, payroll, HR data, HR plans and policies, and talent management. The selected candidate will participate as an integral team member and will be a key contributor to the organization from a support capacity.
Responsibilities May Include: - Use systems, knowledge resources, and other reference materials to assist in resolving questions and/or requests.
- Clearly communicate HR objectives, policies, procedures, and government regulations.
- Review and resolve or assign questions and/or requests from a variety of sources including phone, web, or chat in accordance with service levels.
- Responsible for proper handling of inquiries, including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly, and keeping a consistent. channel of communication open with customer(s) and other HR team members during escalations.
- Gain in-depth knowledge of software, systems, applications, policies, processes, and procedures used and supported within Human Resources.
- Work as a team member focusing on the customer experience, providing outstanding customer support.
- Recommend or suggest methods to simplify and enhance processes, procedures, and technologies.
- Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and Phillips 66 policy compliance.
- Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact.
- Create and review knowledge article content.
- Performs other related duties as assigned.
Required Qualifications: - Legally authorized to work in the job posting country
- High School Diploma or GED equivalent
- 3 or more years of direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat.
- Basic proficiency (perform the skill with limited assistance) in Word, Excel, and PowerPoint
Preferred Qualifications: - Experience in SuccessFactors
- Experience as Human Resources Generalist
- Ability to follow written procedures and security guidelines
- Good analytical skills and proven problem-solving abilities in a time-critical environment
- Must be motivated and a self-directed individual committed to providing a high level of customer service
- A proven team player with superior interpersonal, organization, as well as oral and written communication skills required
- Great attention to detail
At the Phillips 66 Bartlesville Business Operations & Innovation Center, employees from multiple business disciplines deliver critical support and solutions that enable strong operating excellence and growth opportunities for the company worldwide. Located 40 miles north of the urban city of Tulsa, Bartlesville offers the warmth of a close-knit community with the amenities of a much larger city. Home to 35,000, Bartlesville is a vibrant city rich in history, culture and resources that come from a town built around the energy industry. Recognized as one of the top 25 livable cities in the U.S., it's easy to see citizens take pride in their community. Bartlesville boasts an affordable cost of living with lovely neighborhoods, a thriving downtown, arts and theater, parks and an extensive trail network. Also vital to the community, is the Bartlesville Public School District (BPSD). Among the state's 32 largest school districts, the BPSD is an award-winning leader in STEM education K-12, and the high school is ranked among the best in the state by U.S. News & World Report.
Total Rewards At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being - physical, emotional, social, and financial - is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results - personally and professionally. Benefits for certain eligible, full-time employees include:
- Annual Variable Cash Incentive Program (VCIP) bonus
- 8% 401k company match
- Cash Balance Account pension
- Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
- Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services
Learn more about
Phillips 66 Total Rewards. Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.
To be considered In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of
10/14/2024. Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities