DescriptionJob DescriptionCustomer Service Representative The CSR is responsible for providing accurate and professional service to the internal and external customers of J.B. Martin Co. Inc. The hours will be 8 a.m. to 5 p.m. EST, Monday-Friday. Key Performance Areas
- Accurately process inquiries and orders received via email, phone, or fax to complete the order entry process. Navigating the customer journey to best-in-class service.
- Provide accurate and in-depth responses to questions, concerns, and requests from our distributors and sales force pertaining to activities at J.B. Martin Co. Inc
- Coordinate information regarding orders, standard quotes and related questions with all relevant areas of the company to ensure customer satisfaction
- Collaborate with the other associates to ensure prompt quality service and/or assist with other duties as assigned by the Customer Service Manager
- Be a liaison with other departments to problem solve customer challenges
- Provide valuable input into the customer service process to optimize the customer experience.
- Implement company services policies, philosophies and directives accurately and professionally when dealing with customers, distributors and our sales force to meet J.B. Martin Co. Inc's sales goals
- Maintain professional demeanor in all types of verbal and written communication to portray J.B. Martin Co. Inc's world class customer service
RequirementsRequirements
- Multi-tasking skills to handle numerous and varied detailed tasks simultaneously with accuracy
- Proactive thought process with strong focus on continuous improvement.
- Ability to work in a fast-paced, high pressure technical environment
- Strong communication skills
- Previous customer service experience in an office within a manufacturing environment preferred, but not required
- Excellent verbal and written communication skills
- Strong computer proficiency in Microsoft products including Outlook, Teams, Word, and Excel
- High school education or equivalent. Additional and continuous education suggested.
- Available to work flexible hours to cover required business hours.