POSITION SUMMARY: The information below covers the role requirements, expected candidate experience, and accompanying qualifications.As a Customer Service Representative, you will be responsible for managing a vibrant network of accounts across the United States. Your role will focus on building and nurturing relationships, providing outstanding customer service, and supporting the growth of our program.ESSENTIAL FUNCTIONS:
- Manage dealer territory within a dynamic third-party program network spanning the US.
- Provide timely responses on product availability, pricing, lead time, and material details.
- Collaborate closely with the Dealer Program Manager, preparing marketing materials, showroom samples, and follow up on receiving installation photos from dealer projects to build a portfolio book for company reference.
- Inform Dealers about new inventory updates, assist with fabrication quotes, purchase order processing, and conduct product knowledge training sessions.
- Coordinate warehouse activities, manage sample requests, handle general customer service duties, and attend annual inventory to familiarize yourself with stock and product knowledge (optional, company-paid event).
- Prepare sales reports, manage Excel spreadsheets, monitor material shipments, and lead times.
- Collaborate on brainstorming sessions for projects, new inventory, and marketing strategies with the Dealer Program Manager.
- Manage the entire sales order process, ensuring seamless quotations, communications, and project closures.
- Perform general office tasks, including filing, faxing, copying, and preparing parcels.
- Report directly to the Dealer Program and Business Development Manager.
- Other duties and administrative tasks as assigned.
POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES
- Basic computer skills and business telephone etiquette.
- Demonstrate excellent analytical abilities.
- Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
- Ability to work well in a team environment.
- Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
- Must be able to communicate effectively both verbally and in writing.
- Must be self-driven, organized, and detailed oriented.
EDUCATION AND EXPERIENCE
- High school diploma or GED required; associate degree preferred.
- 3+ years customer service experience in a multi-tasking environment is required, industry experience preferred.
- Knowledge of stone, slab, and tile products required.
- Experience with CRM systems, kitchen/bath design, and inventory management.
WORK ENVIRONMENT/PHYSICAL DEMANDS
- Ability to be on your feet for extended periods.
- Ability to push/pull/lift to 20+ lbs.
- Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.