customer service representative
: Job Details :

customer service representative.Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.+ san antonio , texas+ posted august 21, 2024**job details**summary+ $19 - $20 per hour+ temp to perm+ no requirements+ category business and financial operations occupations+ referenceAB_4592341job detailsRandstad is currently looking for candidates for an Customer Service Representative in San Antonio,TX. The position involves handling 75-100 inbound calls daily, resolving issues related to payments, disputes, and fraud while navigating multiple systems. You'll work in a fast-paced call center environment, requiring strong communication, technical proficiency, and empathy. Performance is measured by call efficiency, customer feedback, and adherence to attendance and schedule expectations. Position: Customer Service Representative Location: San Antonio,TX 78215 Pay: $20/hr Schedule Details: Shift Days/Hours: 24 hour call center; schedules given before acceptance of offer Training Days/Hours: Mon-Friday 8:00am-4:30pm 7 weeks of training EMPHASIZE NOT MISSING TIME DURING TRAININGsalary: $19 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities+ You will work as a Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer's complaints/enquiries.+ Researching cases independently+ Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers+ Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer understand their balances+ Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)+ Calls around 3-5 minute approximately+ Calls are back to back and sometimes a breather in between calls+ Will transfer more escalated calls to another department+ Day in the life of...+ Call center environment+ At desk all day long- expectation to stay at desk+ Can be loud and busy+ Resource utilization+ System navigation is important skill+ Understanding tool bars+ Organizing desktop+ Use multiple windows+ Navigate when talking to customers+ Average amount of calls and AHT+ Average 75-100 calls a day+ Calls are 3-5 minutes approximately+ Calls can be back-to-back and sometimes there's a breather in between.+ Based on call volume there could be opportunities for overtime or time off without pay.Skills+ Effective Communication+ High Call Volume Management+ System NavigationQualifications+ Years of experience: 0 years+ Experience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.**get in touch**we are here to help you with your questions.KH**kyle hemphill**+ ...@randstadusa.com