Customer Service Representative
: Job Details :


Customer Service Representative

Twin Lakes

Location: Jamestown,TN, USA

Date: 2024-10-17T12:30:30Z

Job Description:
Twin Lakes is seeking a customer-centric and enthusiastic Customer Service Representative to deliver an exceptional customer experience in our organization. Customer Service Representatives serve as a primary point of contact for customers. The Customer Service Representative must be sales oriented, selling and promoting all products and services of the company while assisting new and existing customers. The position will require employees to rotate assignments between Customer Service offices in Jamestown, TN and Byrdstown, TN, as necessary. The Customer Service Representative job requirements include, but are not limited to: Make sure to apply with all the requested information, as laid out in the job overview below.• Assisting customers with new service requests, billing inquiries, and service questions.• Completing documents for service applications and disconnects.• Managing, monitoring, and growing online web-based customer platforms.• Promoting Twin Lakes products and services when working at community events. • Performing collection functions on delinquent accounts.• Maintaining Customer Service department files and records.• Receiving and processing customer payments.RequirementsSuccessful candidates for this position require a High School diploma or equivalent. Customer Service or Sales experience is preferred. The successful candidate will exude an understanding and knowledge of customer service, while maintaining customer satisfaction by providing problem-solving resources. The candidates must be team players within the organization, with a commitment to excellence, integrity, and driven by results.BenefitsMedical and Dental InsuranceMatching 401kPaid Leave and Holidays
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