Customer Service Representative
: Job Details :

Duration: 3 Months

Job Description:

The Customer Service Team functions as an integral part of the Clients global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment

Responsibilities:

Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications.

Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.

Enter and maintain accurate pricing and toy specifications.

Establish and maintain system code files and customer profiles.

Maintain proper Dating Terms and Promotional Programs on all purchase orders.

Perform the on-line stock commitment process.

Research and resolve domestic and direct import order and shipment problems.

Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.

Coordinate and monitor the shipment of allocated items.

Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.

Maximize order fill rates to assigned accounts.

Initiate changes or cancellations of orders to avoid shipping problems.

Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.

Some overtime required.

Experience:

• Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.
• Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
• Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers.

Skills:

• Knowledge of order processing.
• Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.
• Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.
• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
• Demonstrated ability to effectively manage multiple projects in a dynamic environment.
• Computer proficiency in Microsoft Word and Excel.
• Mature judgment and strong organizational skills.
• Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
• Thorough understanding of FP credit requirements, dating terms and promotional programs.
• Exemplary attendance and job performance.

Education:

Associates degree in business or equivalent experience.

Experience in Customer Service or related field.