Masis Professional Group is assisting our client in searching for a Direct Hire, Customer Service Representative.
The Customer Service Representative will be a vital part of their sales team, responsible for driving revenue through effective customer engagement and product demonstrations. With core skills in retail sales, customer service, and product knowledge, you will assist customers in making informed purchasing decisions.
Duties and Responsibilities':
- Maintaining customer databases.
- Managing trade show emails and follow ups.
- OEM customer purchase order entry, order acknowledgment and response to customer requests and concerns.
- Responding to sample requests received from customers.
- Assist with trade show preparations and customer visits.
- Provide technical assistance in response to customer inquiries.
- Communicating customer requests to product managers around the world.
- Product flow testing and ability to make product recommendations based on the results.
- Preparing and updating key PowerPoints for customers.
- Documenting and providing follow up on quotes and PAPP documentation.
Experience and Educational Requirements:
- Strong interpersonal skills.
- Detail oriented, ability to multitask, flexible attitude.
- Willing to learn the basic technical functions of products.
- Self starter, highly motivated, team player.
- Proficient in Microsoft Office Suite.
- 2-3 years experience in sales or customer service.
- High School Diploma or Equivalent.
Please submit your resume to be considered for this position.