Job Advertisement: Customer Service RepresentativeCompany: StyleSignPlanLocation: Orlando, FLSalary: $33,000 - $42,000 per yearJob Description:StyleSignPlan is seeking a dedicated Customer Service Representative to join our team in Orlando, FL. This role is crucial in ensuring our customers receive exceptional service and support. As a Customer Service Representative, you will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services.Responsibilities:
- Handle customer inquiries via phone, email, and chat with professionalism and courtesy.
- Resolve customer complaints and issues in a timely and effective manner.
- Provide detailed information about products, services, and company policies.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to address and resolve customer concerns.
- Follow up with customers to ensure satisfaction and address any additional needs.
- Continuously seek opportunities to improve the customer experience.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service role, preferably in a similar industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software and tools.
- Ability to handle high-pressure situations with a calm and positive attitude.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan with company match.
- Opportunities for career growth and professional development.
- Supportive and dynamic work environment.
Application Instructions:To apply for this position, please submit your resume and a cover letter detailing your qualifications and experience. Additionally, we encourage candidates to include a short video recording introducing themselves and explaining why they are a good fit for the role. While the video is not mandatory, it will be considered a valuable asset in the evaluation process.