More Than Just Calls: Make a Difference as a CSRAre you ready for a rewarding career opportunity? We are a trusted plumbing, heating, and air conditioning company serving Pittsburgh residents for over four generations. As a family-owned and operated business, we take pride in our staff and consider them an extension of our family.A successful Customer Service Representative not only excels at booking appointments but also embodies the heart of our company's exceptional customer service. You will effortlessly connect with customers through empathetic listening, quickly understanding their needs and providing tailored solutions.What can we do for you?
- Competitive pay - $16/hour plus bonuses and room to grow!
- Excellent benefits package, including:
- Major medical, prescription drug, optical, dental, and orthodontia
- 401(k) plan with a 100% match
- PTO and paid sick leave
- Long-term disability
- Life insurance
- Quarterly company functions for team bonding and enjoyment
- Quarterly company functions for team bonding and enjoyment
- Established in 1964 - provides stability!
- Strong commitment to community support and giving back
- Continuous growth and educational opportunities
- A team-oriented and supportive work environment
Responsibilities of a Customer Service Representative:
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
- Respond to customer requests, resolve issues, and promote the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Requirements of a Customer Service Representative:
- Call Center experience preferred
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust and demonstrate empathy.
- Bachelor's degree or equivalent is a plus.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude in life
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check is required to be considered for this position.