Customer Service Representative
: Job Details :

Let Volt help move your forward!

**Room for growth**

Volt is immediately hiring Customer Service Rep with Account Management in Nashville, TN.

As an Customer Service Rep with Account Managagment , you will:

• Provide daily account support, problem resolution, research, and analysis directly to clients
• Respond to inbound emails and phone calls
• Develop and execute client service delivery strategies based on client needs, contract specifications, and cost components
• Conduct regular calls and presentations to review business performance, including training and education
• Make decisions regarding client setup and support, including approving financial fees and transaction concessions
• Prepare and present solutions to retain client relationships
• Use customer feedback to monitor service levels, identify problems, and find revenue growth opportunities
• Collaborate effectively with internal departments to support the customer base.
• Introduce and promote other products to satisfied clients, generating leads for the Relationship Management Team.
• Maintain client accounts and associated revenue through regular contact.
• Meet productivity requirements for territory management and quality customer contact.
• Troubleshoot client-raised issues to determine if they are system, training, or configuration-related.
• Develop professionally, improve performance, and maximize the use of available tools

This is a full-time, Temp to Hire opportunity.

Schedule: Hybrid. 8:00 AM - 5:00 PM. Work on site only on Wednesdays! Rest of week Remote!

The ideal candidate will have:

• Minimum 4 years' Call Center or Customer service team experience
• Prior Account Management or relationship management experience preferred
• Ability to work with large client base
• Minimum High School or GED required
• Proficiency in Microsoft Office
• Salesforce knowledge is a plus

Pay Rate: $19.81an hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please

click hereor call(866) -###-####. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt is acting as an Employment Agency in relation to this vacancy.