Location: El Paso,TX, USA
Eaton's Commercial Product & Assemblies division is currently seeking a Customer Service Representative. This role is located out of El Paso, TX.
The expected annual salary range for this role is $43,499 - $63,799 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
The Customer Service Representative is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with product and delivery information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.
What you'll do:
* Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.
* Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry.
* Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
* Order Administration - To manage order processing within agreed cycle time. Ensure accuracy and update customers on open order status
* Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships.
* Perform other tasks as required
Qualifications:
Basic Qualifications:
* High School Diploma or GED from an accredited institution
* Minimum 2 years of experience in Supply Chain
* Minimum 1 year of experience in customer service
* Candidates must be legally authorized to work within the United States without company sponsorship now or in the future
* No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of El Paso will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Position Criteria:
* Strong communication skills (written and verbal)
* Customer Service attitude, strong attention to details, punctuality, problem solving mindset
* Basic MS office
* MRP/Vista knowledge is an advantage
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.