Customer Service Representative
: Job Details :

Customer Service Representative

At Foundever, we believe that customer service experience is paramount. Our top-tier customer experience solutions encompass financial services, tech support, and roadside assistance, all delivered through inbound calls. As one of our Customer Service Representative, you will have the opportunity to assist a renowned camera company.

We are committed to investing in our team through paid training and fostering career growth; in fact, 84% of our managers are promoted from within.

Location Requirements: Must live within the commuting range and be able to work in our Langhorne site at 838 Town Center Dr, Langhorne, PA, 19047

Core Responsibilities:

* Handle inbound service calls

* Drive customer satisfaction through voice, chat, and/or email communications

* Navigate through multiple systems and tools

* Ongoing training and skill development

Qualifications:

* Strong communication skills, including the ability to navigate between screens while assisting customers

* Problem-solver with a can-do attitude

* Eager to advance your career with a reliable company

* Enjoy working independently and with a team

* Must be 18+ years of age

* High school diploma (or GED equivalent)

* Must pass a background check and drug-screen

Work with us and you'll enjoy:

* $17/h

* Weekends off

* 100% paid training

* Benefits including medical, dental, life, and vision insurance

* Employee Assistance Program (EAP)

* 401k retirement plan with company match

* Employee discounts

* Referral bonuses

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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