Customer Service Representative
: Job Details :

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Closing Date:

Type of Position:

Clerical

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

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Department:

Financial Aid & Scholarships

Department's Website:

ualr.edu/financialaid

Summary of Job Duties:

The Customer Service Representative is responsible for answering incoming calls and providing quality customer service to UA Little Rock students, prospective students, and parents in a professional manner. This position is governed by state and federal laws and agency/institution policy.

Qualifications:

Required Education and/or Experience:

* The formal education equivalent of a high school diploma, plus one (1) year of specialized training in business management, business education, or a related field.

OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS.

Job Duties and Responsibilities:

* Answer phone calls through the main phone line in the office;

* Assist callers with general questions and concerns about financial aid;

* Transfer student phone calls to the Financial Aid Advisor who is on duty;

* Take detailed phone messages through a computerized phone database system;

* Respond to emails from students;

* Complete data entry of financial aid documentation;

* Ensure the quality and accuracy of student record processing;

* Provide exceptional customer service to students, prospective students, and parents;

* Perform other duties as assigned.

Knowledge, Skills, and Abilities:

* Ability to multi-task;

* Must possess superior verbal and written communication skills;

* Must possess good interpersonal skills;

* Ability to work together with a team;

* Must be self-motivated;

* Must be customer service-focused;

* Must be detail-oriented.

Additional Information:

Salary Information:

$25,773

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Jonathan Coleman

Director of Financial Aid & Scholarships

...@ualr.edu

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Sitting

Frequent Physical Activity:

Sitting, Standing, Talking

Occasional Physical Activity:

Talking, Walking

Benefits Eligible:

Yes