Description Summary:F.H. Cann & Associates is hiring exceptional Customer Service Representatives for an exciting opportunity. This Customer Service Representative/Call Center position will be in support of a state-wide program. You will be providedon the job training and in the future, may be offered a transfer to a new position, with different responsibilities and work hours based on client needs. The hours for this role will be Monday - Friday, 8 a.m. - 4/4:30 p.m. EST.Essential Functions: Receiving in-boundcalls and providing answers to questions with pre-scripted responses. Occasional out-bound calls. Data entry of sensitive information. Providing compassionate and tactful service to community. Operate multiple applications, databases, and computer programs. Offer superior customer service. Active learning and listening. Attention to detail. Extraordinary communication abilities. Punctuality.Work Environment: Call/Contact center In-Office/hybrid but may support Work from home depending on candidiate location.Position Requirements Competencies:
- Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situations appropriately.
- Ability to handle sensitive and private information discreetly.
- Well organized, results driven, and able to work in a fast-paced environment.
- Ability to resolve challenging situations calmly and professionally.
- Ability to manage time and prioritize.
Working from home Requirements:
- Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
- Private, quiet, and distraction free room/office space
Preferred Education and Experience:
- Highschool Diploma or equivalent
- Experience with MS Office
- Previous Call Center experience preferred.
- Veterans encouraged to apply.
Security Clearance Requirements:
- May be required to pass Federal background screening and/or state level criminal background screening.
Physical/Mental Demands: Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, by telephone and Teams meetings; use hands to operate standard office equipment; reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with customers and staff in the course of work.An Affirmative Action / Equal Opportunity EmployerF.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.If you need accommodation as part of the employment process, please contact Human Resources at ...@fhcann.com.If you want to view the Know Your Rights poster, please choose your language: English SpanishIf you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English SpanishFull-Time/Part-Time Full-Time EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.If you need accommodation as part of the employment process, please contact Human Resources at ...@fhcann.com.Division Corporate Exempt/Non-Exempt Non-Exempt Location Remote Category Customer Service Shift Days Position Customer Service Representative Req Number CUS-24-00008 Open Date 10/15/2024 This position is currently accepting applications.