Location: all cities,IA, USA
Job Summary
As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.
In Office Hours: 7:30am-4pm with 30-minute lunch.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Administrative:
* Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
* Maintain accurate customer and territory records, facility records, and document all customer interaction.
* Generation of reports
* Monitor scheduled shipment dates to ensure timely delivery.
* Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
* Gain understanding of and adhere to Accounts Receivables policies and practices.
* Verify price and terms in accordance with standard procedures and customer profitability profiles.
* Multitask and work within multiple computer systems and communication platforms simultaneously.
* Maintain a current knowledge of company products, policies and procedures
Customer Support:
* Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
* Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
* Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
* Identify customer requirements and expectations in order to recommend specific products and/or solutions.
* The Customer Service Representative may perform other duties as assigned
Additional Functions
In addition to the essential functions listed below, the incumbent may perform the following additional functions.
* Upgrades telephone orders.
* Introducing and promoting new products during calls.
* May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.
Job Qualifications
Required Qualifications
* High School Degree or equivalent
* Exceptional customer service and organizational skills
* Accuracy and strong attention to detail
* Effective verbal, written, and interpersonal communication skills
* General computer proficiency including knowledge of MS Office
Preferred Qualifications
* Associate's Degree or equivalent combination of education and experience.
* Proficiency in SAP or related ERP
Travel and On-Call
This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.
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