Customer Service Representative
: Job Details :

Cook's Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - 2 days at home and 3 days in the office.

We are seeking a Customer Service Representative who is a detail-oriented, energetic individual. You will be working directly with our customers and our sales team. You will be responsible for answering customer calls and emails, placing orders, following up on orders, providing customers with quotes, order information and interacting with the sales team.

Responsibilities

• Maintaining and enhancing customer relationships
• Completing quotes for the sales team
• Entering customer orders
• Following up with customers on open return issues
• Understanding and qualifying customer's needs and wants
• Update customer records in MS Business Central

Skills/Requirements

• Experience with order entry and handling product returns
• Ability to multi task in fast-paced environment
• Self-motivated and extremely detail oriented
• Excellent phone and computer skills
• Previous experience working in customer service
• High School diploma or equivalent

BENEFITS

• Cook's Direct offers competitive salaries
• Health, Dental and Vision benefits package
• 401(k)
• Bonus program

Cook's Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we. Please apply!

Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.

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Compensation details: 22-23 Hourly Wage

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