Customer Service Representative
: Job Details :

Work in conjunction with other departments to resolve customer disputes. Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. Review, reconcile, and pay vendors in a timely manner. A typical schedule for this position is 8 am-5 pm Monday-Friday. WORKING CONDITIONS AND PHYSICAL EF...Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Skills