Location: all cities,OH, USA
Description:
Schedule: 1st Day: 10:30am-5pm for equipment set up 4 Weeks of training (fully remote) from 9:30-6pm after the first day Shift then transitions to 10:30am-7:00pm M-F The first 30 days after training they will work onsite Tuesday-Friday and remote on Mondays (but they can chooseto work onsite Mondays too) -After those 30 days onsite, and based on performance metrics, they will be granted additional WFH capabilities Job Description: -Interact with customers and clients to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up -Answer calls professionally in a fast-paced call center atmosphere. -Research required information using available resources and systems. -Provide customers with product and service information. -Process insurance documents and claims -Identify and immediately service or escalate high-priority issues - prioritize and take initiative -Perform follow up customer calls when necessary -Handles roughly 35-50 calls a day (Monday and Tuesday are the busiest days) -Strive for each call to be a one call resolution to the issue at hand -Respond to letters/calls pertaining to missing information -Will be speaking with insurance agents and carriers -Handle calls pertaining to lapse or deficiency in coverage -Predominantly inbound calls (80% of the time) -Customers are predominantly from banks and lenders
Skills:
Customer service, Call center, Customer support, insurance
Top Skills Details:
Customer service,Call center,Customer support
Additional Skills & Qualifications:
Must Haves -Currently working in a customer service position (call center is preferred, but will accept office/retail) -Consistent work history with strong tenure in roles Bonus to have: -insurance/financial/healthcare call center backgrounds
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.