We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started! Job Summary: We are searching for Temporary Customer Service Representatives to fill an urgent need. These representatives will be part of a team to support emergency response for residents impacted by a natural disaster. Must be able to start immediately. These positions are fulfilling as you support those US residents when they are at their time of need. Pay Rate: $22.13/hr. (Base wage of $17.20/hour + $4.93 fringe payment) *fringe is paid on the first 40 hours of work. Overtime hours will be based on the $17.20 pay scale. This position will be located in one of the following iQor Call Centers: Charlotte, NC Houston, TX Fort Lauderdale, FL Allentown, PA Pueblo, CO Position Details and Responsibilities:
- 30 day to 4 month contract
- Flexible schedule availability between the hours of 7am -2am eastern; some overnight shifts may be available
- Paid Training schedule Monday - Friday, 9am-5:30pm eastern
- Assist callers with available services that can support their situation
- Provide solutions for their need via multiple channels including voice, email, or chat
- Respond with empathy, patience, and understanding
Experience and Requirements
- At least 6 months customer service experience
- High School Diploma or GED
- Computer skills and experience
- Excellent communication skills
- US citizenship required; this is a government assignment
WAH Requirements
- Candidate must reside in one of the following states: AL, AZ, FL, GA, IN, KS, MD, MI, MO, MS, NC, NV, OH, OK, SC, TN, TX, VA, WV
- Environment: Quiet, secure, and distraction free for the duration of working hours. Child care is a must as children are not permitted in the same working space as the employee.
- Equipment will be provided by iQor
- Mobile Phone required
- Internet: Wireless not permitted, must have wired connection.
- No satellite or mobile internet providers supported
- Internet Speeds: Minimum 25 MBPS download/ 10 MBPS upload
- Connection: Direct connection from modem to PC required
Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements:
- Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.