CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

Description:

Summary

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's billing issues, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

- Flexibility with covering hours of 8am to 7pm CST M-F

- Work overtime as needed with occasional Saturday

- Work on-site at O'Fallon, MO Chubb Location-with the new protocol change, we would like the candidates to be available to work in O'Fallon on a temporary hybrid schedule until we are able to be fully on site.

NOT A FULLY REMOTE ROLE

Job Responsibilities

- Provide timely customer service to incoming telephone calls in an automated call delivery environment

- Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome

- To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners

- Effectively navigate multiple systems (will be trained on internal systems and applications) to research, analyze and resolve customer inquiries

- Work effectively in a team environment using professional interpersonal and communication skills

- Utilize basic understanding of product & process guidelines

- As business priorities change, support other teams and process transactions as needed

- Complete assignments and other duties as assigned

Skills & Qualifications:

Skills

- Strong customer service skills including oral and written communication.

- Demonstrated leadership skills

- Must possess strong organizational and multi-tasking skills,

- Excellent Professional verbal and written communications skills

- Knowledge of MS Word (generating and editing documents using templates) and Excel (basic functions, however, high level knowledge is a plus).

Education/Experience

- 1-2 years of experience in a call center or customer service environment preferred

- Sales experience a plus

- Maintain performance standards within a fast-paced environment of customer service principles and practices

- Strong data entry skills are required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.