Customer Service Representative
: Job Details :

Company Description:

Onyx Packaging Corporation offers full-service custom design and manufacturing of secondary packaging across a variety of industries nationwide. As a dynamic and fast-growing business, we are looking for motivated, responsible and energetic individuals to join our team and help contribute to the growth and success of our organization. We are proud of our culture – one built on the ideology that everyone is valued, respected and encouraged to shape the future of our dynamic organization. Founded as a family business in 1976, we remain true to our original values of unparalleled service, quality and commitment to excellence in everything we do.

Role Description: Customer Service Representative / Account Management

The Customer Service Representative will represent Onyx Packaging to the customer and act as a critical liaison between the customer, sales and operations teams. As a CSR, you will be tasked with answering product and service questions, processing orders, preparing quotes and fulfilling customer needs to ensure complete costumer satisfaction. You will have constant communication internally, with customers and with vendors. Once familiar with the company's policies and procedures the customer service representative will be responsible to oversee a portfolio of assigned customers.

This role includes 6-12 months training in our Syosset, NY (Long Island) location with available housing. Once training is complete the role will transition to our New Albany, Ohio facility.

Job Responsibilities:

· Complete requests for quotes and orders

· Provide backup for other functions

· Manage orders with vendors and customers

· Manage customer portals

· Serve as lead point of contact for customers

· Additional responsibilities as needed

· Communicate progress of orders

Hours, Pay, Benefits and More

· Training 6 – 12 months: Syosset, NY

· Permanent Location: New Albany, Ohio

· Hours: Full-time Mon-Fri 9:00am – 5:00pm

· Salary: DOE + Bonus

· Benefits: Medical, Dental, Vision, Life, 401k, PTO, Paid Holidays

Position Requirements

· Excellent verbal and written communication skills

· Service orientation: Makes extra effort to satisfy customer and company needs

· Strong Time Management Skills

· Positive attitude and the ability to work well in a team environment

· Solid experience with Microsoft Office (particularly Excel)

· NetSuite experience a plus