About Company:Do what makes your heart sing. - Dr. Pearse Lyons, Founder of Alltech (1944 - 2018)Our founder, Dr. Pearse Lyons, started Alltech with the vision to sustain & nourish the world's plants, animals & people. As an entrepreneur & scientist, he stayed curious and inspired everyone he met, especially his global team. He created roles & futures for people, and empowered everyone to dream big and make a difference.That spirit lives on through his son, Dr. Mark Lyons, our President & CEO. Throughout his Alltech career, Mark held different roles across the business, lived in different countries, met many team members and constantly learned something new. He knows first-hand how dynamic, engaging and compelling careers at Alltech can be for everyone.No matter where you are or want to be at Alltech, our team will help you get there.About the Alltech Family of Companies:Made up of over 20 companies and dozens of brands around the world, the Alltech Family of Companies is aligning to provide smarter, more sustainable solutions for global nourishment. Alltech is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Your rsum, completed assessments, and a variety of individual and group interviews will help us understand your overall profile and ability to excel in our dynamic environment.About the Role:We are seeking a highly motivated and skilled Customer Service Representative to join our team in the equine industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our products and services. Minimum Qualifications:
- Excellent verbal and written communication skills
- Proven experience in telephone customer service and problem resolution
- Ability to work in a fast-paced environment while maintaining attention to detail
- Positive attitude and strong customer service skills
- High school diploma or equivalent
Preferred Qualifications:
- Experience in the Equine industry
- Associate or bachelor's degree in a related field
Responsibilities:
- Answering customer inquiries via phone, email, and chat
- Processing customer orders and ensuring timely delivery
- Resolving customer complaints and issues with a focus on customer satisfaction
- Maintaining accurate customer accounts and records
- Collaborating with other departments to ensure smooth operations and customer service
- Additional responsibilities include Shipping and Receiving support
Skills:As a Customer Service Representative, you will utilize your exceptional verbal and written communication skills to provide top-notch customer service to our clients. Your ability to work in a fast-paced environment while maintaining attention to detail will be crucial in ensuring timely and accurate processing of customer orders. Your problem resolution skills will be put to the test as you work to resolve customer complaints and issues, always with a focus on customer satisfaction. Your positive attitude and strong customer service skills will be essential in maintaining a professional demeanor and ensuring a positive customer experience.