Bulldog Services, LLC is seeking a dedicated and energetic Customer Service Representative to join our dynamic team in the construction industry. As a key member of our team, you will be the primary point of contact for our clients, ensuring that their needs are met and their expectations are exceeded. Our ideal candidate is someone who understands the intricacies of customer service, possesses excellent communication skills, and can thrive in a fast-paced environment. The Customer Service Representative plays a crucial role in maintaining strong relationships with our customers while managing inquiries, complaints, and feedback. You will have the opportunity to work closely with various teams to ensure a seamless service experience from project initiation to completion. At Bulldog Services, we value teamwork, transparency, and a commitment to excellence. If you are passionate about helping others and have a strong background in customer service-particularly in construction or a related field-we would love to hear from you. Join us in contributing to our mission of delivering top-notch construction services while creating a positive experience for our clients. This position promises a vibrant work atmosphere, opportunities for growth, and the ability to make a real difference in customer satisfaction and company success.Responsibilities
- Act as the first point of contact for customer inquiries via phone, email, and in-person.
- Provide accurate information about services, project status, and pricing to customers.
- Resolve customer complaints in a timely and professional manner to ensure satisfaction.
- Coordinate with the construction team and various departments to communicate project timelines and updates.
- Maintain detailed records of customer interactions and transactions in our database.
- Assist customers with scheduling service appointments and follow-ups as needed.
- Gather customer feedback to identify areas for improvement and relay insights to management.
Requirements
- Proven experience in customer service, preferably in the construction industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to handle stressful situations with professionalism.
- Familiarity with CRM software or customer service platforms is a plus.
- Strong organizational skills and attention to detail.
- Ability to work both independently and collaboratively in a team environment.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home
- Wellness Resources
- Stock Option Plan