Job Title: Customer Service RepresentativeContract Duration: 3 MonthsPay rate up to $23.74/hrLocation: Abbott Park, ILWork Type: Onsite, 10:30 AM to 7:00 PMJob Description:Are you a people person with excellent communication skills? Do you enjoy helping others and solving problems? If so, we have the perfect opportunity for you!As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will handle inbound and outbound calls, answer customer inquiries, and resolve issues in a timely and efficient manner.Key Responsibilities:
- Customer Support:
- Answer customer inquiries via phone, email, or chat.
- Provide accurate and timely information to customers.
- Resolve customer issues and complaints.
- Follow up on customer issues to ensure resolution.
- Data Entry:
- Input and update customer information into our database.
- Generate reports and analyze customer data.
- Process Improvement:
- Identify opportunities to improve customer service processes.
- Implement new processes and procedures to enhance efficiency.
Required Qualifications:
- 3-5 years of customer service experience
- Strong verbal and written communication skills
- Excellent problem-solving and decision-making skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM software (e.g., Salesforce)
- Ability to multitask and prioritize tasks
Preferred Qualifications:
- Experience in the healthcare industry
- Bilingual language skills
Benefits:
- Competitive compensation package
- Comprehensive health benefits, including medical, dental, and vision insurance
- 401(k) retirement plan
About The Company:Global Healthcare InnovatorWe're a leading healthcare company dedicated to improving lives worldwide. Our diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. We're committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives. Join our team and:Work on cutting-edge projectsContribute to global healthcare advancementsExperience diverse cultures and geographies Client a rewarding career with a company that cares. Keywords: customer service, customer support, customer service representative, customer service agent, customer care, customer experience, help desk, call center, technical support, customer relations, customer satisfaction, problem-solving, communication skills, customer service skills, customer service job, customer service career
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