DescriptionJob Summary: The Customer Service Representative (CSR) will play a crucial role in ensuring that all requests for services, including Independent Medical Examinations (IME), Record Reviews, Depositions, or diagnostic tests, are scheduled with professionals meeting The IMA Group standards. The compensation for this role is $20-21 per hour depending on experience. Responsibilities: - Effectively manage a high volume of incoming emails and calls from clients and attorneys as well asfellow staff members or physician offices.- Schedule and manage assigned IMEs case load from the request to case completion includingselection of the Reviewer for the IME.- Maintain the confidentiality of claimant information.- Schedule transportation and translation services as needed for claimants.- Request and retrieve the relevant medical records for the IME appointment.- Attend Monthly CSR Meetings & One on One Meeting with Manager- Assist in building sustainable business relationships through open and interactive communicationwith attorneys and paralegals.-Ensure proper customer service is delivered to clients per client protocol.- Address client complaints and issues, provide appropriate solutions and alternatives, and follow upto ensure resolution. Escalate complex complaints and issues to Liability Manager as appropriate.-Process copies of Radiology images to be sent to the Provider for the IME. -Follow communication procedures, guidelines and policies.Qualifications:
- Education: High School diploma or GED equivalent (associate or bachelor's degree in a related field preferred).
- Experience: Minimum of 1 year of relevant experience; Preferred 2-3 years of relevant experience.
Benefits: - Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
- Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
- Retirement: A 401k plan with employer matching for a secure financial future.
- Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
- Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA's tax free tuition reimbursement and tax-free student loan repayment assistance program to fuel your ongoing educational journey and to help you pay for the degree you already have!
- Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.
- No on Call Responsibilities: When you are home, you can leave work behind.
The IMA Group is an Affirmative Action/Equal Opportunity Employer Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities. #LI-JB1