Salary: $15.47 Hourly Location : Coconut Creek, FL Job Type: Full-Time Job Number: 2025-14 Department: Parks & Recreation Opening Date: 11/07/2024 Closing Date: 11/17/2024 11:59 PM Eastern FLSA: Non-Exempt DescriptionGENERAL PURPOSE: Performs entry-level work in the Parks and Recreation department. Fields and screens calls and prepares and maintains various records and reports in accordance with established procedure. Work is performed under close supervision with minimal latitude for the use of initiative and independent judgment. Hours of Work: Weekdays - Forty (40) hours per week between the hours of 5:45 a.m. and 10:15 p.m. . Required shift work may also include early mornings, evenings and weekends., Holidays and Special Events. Current position vacancy schedule is Monday through Thursday 1:45 p.m. to 10:15 p.m. and Friday 11:45 a.m. to 8:15 p.m. Days/hours may change based on the needs of the department. Essential Duties and ResponsibilitiesEXAMPLES OF ESSENTIAL FUNCTIONS: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Answers inquiries regarding all parks & recreation programs and activities
- Reserves rooms for meetings, city events, and activity programs
- Collects daily fees for fitness memberships, activities & facility reservations
- Makes reservations and maintains program log books
- Performs data entry into Rec Trac for activity registrations, facility reservations and shelter permitting; inputs contact information
- Greet and provides information and assistance to customers regarding classes, programs, and special events
- Provides customer service to all participants entering the facilities
- Assists in the implementation of recreation, athletic, fitness, and special events
- Communicates rules to facility users
- Maintains/archives files and forms
- Keeps fliers, forms and other needed documents organized and replenished
- Performs other duties as assigned
QualificationsMINIMUM QUALIFICATIONS: High school diploma or GED; supplemented by six (6) months experience in customer service; an equivalent combination of education, certification, training, and/or experience may be considered. Must have a valid state of Florida driver license, class E. Cardiopulmonary Resuscitation (CPR) certification and Automated External Defibrillator (AED) certification is required within the first month of hire. Notary public certification, six (6) months of clerical experience, and/or previous work experience in Parks & Recreation or a government setting is preferred. KNOWLEDGE, SKILLS, AND ABILITIES:
- Skill in Microsoft Office products (Word, Outlook, and Excel)
- Skill in Rec Trac software or ability to learn the program quickly
- Skill in providing good customer service
- Ability to multi-task while working with tight deadlines and shifting priorities
- Ability to quickly and independently learn new software
- Ability to organize work for timely completion
- Ability to work with minimal supervision
- Ability to make sound judgement decisions when working with the public
- Ability to clearly communicate effectively in both oral and written forms
- Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
- Ability to regularly attend work and arrive punctually for designated work schedule, including evenings, weekends, and holidays
Supplemental InformationPHYSICAL REQUIREMENTS: Depending on functional area of assignment, tasks involve the ability to exert light physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). May involve some climbing, balancing, stooping, kneeling, crouching, crawling, walking or standing. Tasks may involve extended periods of time at a keyboard or work station and extended periods of standing. Be aware of entry points of the facility for proper communication and safety. ENVIRONMENTAL REQUIREMENTS: Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances. SENSORY REQUIREMENTS: Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. CITY OF COCONUT CREEK BENEFIT SUMMARY FOR CIVIL SERVICE (NON-EXEMPT) PERSONNEL HOLIDAYS - 10 paid full-day holidays and 2 paid half-day (Christmas Eve and New Year's Eve) holidays per year. PERSONAL LEAVE - 16 hours/year (prorated the first year of employment based on hire date); does not roll over. VACATION LEAVE - Employees earn vacation leave from the date of hire based on the following schedule:
- < 4 years of service: .0385 hours per each regular paid hour (80 hrs./yr.)
- 4+ years of service: .0577 hours per each regular paid hour (120 hrs./yr.)
- 7+ years of service: .0770 hours per each regular paid hour (160 hrs./yr.)
- 10+ years of service: .0962 hours per each regular paid hour (200 hrs./yr.)
Maximum accumulation is 200 hours as of the last day of the pay period including November 1 each year for employees with fewer than 10 years of service. Maximum accumulation is 240 hours as of the last day of the pay period including November 1 each year, with up to 80 excess hours payable per year, for employees with at least 10 years of service. SICK LEAVE - Employees earn 0.0462 hours of sick leave for each hour of regular paid service. Accumulations in excess of 520 hours are paid out annually at a 50%, 75%, or 100% conversion rate depending on years of service. GROUP INSURANCE PROGRAM For each employee, the City pays the premiums for $20,000 Basic Life insurance, $20,000 AD&D, and Long and Short-Term Disability, and contributes towards the total premium for medical insurance. For employees selecting the High Deductible Health Plan (HDHP), employee-only medical insurance coverage is paid 100% by the City's contribution. Most employees who enroll in the City's HDHP are eligible to participate in a Health Savings Account (HSA). For those selecting a medical plan with higher premiums, dependent coverage, and/or optional benefits, employee contributions are made through bi-weekly payroll deduction. Eligibility for coverage is the first of the month following thirty (30) days of full time employment. Proof of medical coverage is required for full-time City employees. However, employees may opt-out of the City's group medical insurance and receive a pre-determined dollar amount paid bi-weekly through payroll. The City's insurance program includes a Section 125 Program, which allows eligible employees to pay for medical and dental insurance, dependent health coverage, HSA Contributions (if eligible), additional life insurance, some AFLAC policies, etc., and any other eligible insurance premiums with pre-tax dollars, and/or set aside pre-tax dollars for unreimbursed medical, dependent or elder care. Certain optional benefits, such as Legal Shield, Identity Shield, certain amounts of life insurance and some AFLAC plans, must be paid on a post-tax basis. All payments are made bi-weekly by payroll deduction. Changes to selections may only be made during qualifying periods. PENSION/RETIREMENT PLAN The City participates in the Florida Retirement System (FRS), which offers a choice of either a Pension Plan (defined benefit) or an Investment Plan (defined contribution). The City contributes an amount to the selected plan that is determined by the State Legislature. In addition, employees contribute 3% through a pre-tax payroll deduction. The Pension Plan benefit is determined by multiplying the Regular Class rate of 1.6 times the years of FRS service times the average of the employee's highest paid eight (8) years of salary. The Investment Plan benefit is based on the performance of selected funds over time. Employees in the Pension Plan are vested after eight (8) years of service; vesting is after one (1) year of service for the Investment Plan. Normal Retirement for the Pension Plan is age 65 with 8 years of Regular Class service, or 33 years of Regular Class service regardless of age. Early Retirement is any age after eight (8) years, but less than 33 years of service (There is a penalty of 5% per year under age 65.) There is no age or service requirement that must be met to receive a benefit under the Investment Plan, provided the one (1) year vesting requirement has been met. *Please Note: If you have recently retired from FRS, please check the FRS website at to review the provision pertaining to re-employment restrictions. *Age and years of service for vesting, highest average compensation, normal retirement, and early retirement requirements are lower for those enrolled in FRS prior to July 1, 2011. Please refer to the FRS Pension Plan Member Handbook for additional information. Employees may also make voluntary contributions to a 457 Deferred Compensation Plan or Roth IRA Plans with ICMA-RC, up to the annual limit as defined by the IRS. LONGEVITY PAY - Employees are eligible for an annual lump sum longevity payment as follows:
- Upon completion of five (5) through nine (9) years of service: $500
- Upon completion of ten (10) through fourteen (14) years of service: $1,000
- Upon completion of fifteen (15) through nineteen (19) years of service: $1,500
- Upon completion of twenty (20) years of service: $2,000
TUITION REIMBURSEMENT PROGRAM Employees who have completed their one (1) year probationary period are eligible to participate in the Tuition Reimbursement Program. With approval of the course(s) and subject to availability of funds, employees may be eligible for reimbursement of 100% for a grade of A, 75% for a grade of B, and 50% for a grade of C. The maximum tuition reimbursement available to any employee shall be the equivalent of (18) credit hours per fiscal year at either the State of Florida community college level or the State of Florida university level. PAY-FOR-PERFORMANCE Employees are eligible for up to 5% in pay-for-performance compensation, based upon their annual evaluation, provided said compensation is approved and funded in the city's adopted budget. DISCOUNT PROGRAMS The City offers a variety of discount programs. The following are some areas for available discounts: Healthy Meals, Health Services, Banking / Financial; Cellular / Data and Computer Services, Entertainment, Retail and Travel. WELLNESS PROGRAMS The City of Coconut Creek offers a wide variety of wellness initiatives and programs. Some of these initiatives and programs are: Weight Watcher's at Work, Walking Challenges, Wellness Warrior Reimbursement Program, Annual Wellness Fair, several wellness preventive screenings, flu shots, and mammogram wellness screenings. The City is always looking for new ways to improve the overall health and wellness of its employees. Please note, the benefits listed above are subject to change. Full descriptions of each benefit listed may be found in the City's Code of Ordinances, Administrative Orders, applicable Collective Bargaining Agreement, on the employee portal or by contacting Human Resources and Risk Management at 954-###-#### or ...@coconutcreek.net. 01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
02 I possess a High School diploma or GED.
03 What is your highest level of education completed?
- High School Diploma or GED
- Some college courses, no degree
- Associates Degree
- Bachelors Degree
04 How many years of verifiable work experience do you possess with a government agency or with the general public in a Parks & Recreation setting?
- None
- Less than 6 months of experience
- More than 6 months but less than 1 year of experience
- More than 1 year but less than 3 years of experience
- More than 3 years of experience
05 Please explain where/when experience was obtained. Note: Must be supported by employment history as detailed on employment application; subject to verification. 06 How many years of verifiable work experience do you possess in customer service?
- None
- Less than 6 months of experience
- More than 6 months but less than 1 year of experience
- More than 1 year but less than 3 years of experience
- More than 3 years of experience
07 Please explain where/when experience was obtained. Note: Must be supported by employment history as detailed on employment application; subject to verification. 08 How many years of verifiable clerical work experience do you possess?
- None
- Less than 6 months of experience
- More than 6 months but less than 1 year of experience
- More than 1 year but less than 3 years of experience
- More than 3 years of experience
09 Please explain where/when experience was obtained. Note: Must be supported by employment history as detailed on employment application; subject to verification. 10 Do you possess a valid state of Florida drivers license?
- Yes. I possess a State of Florida driver license.
- Yes. I possess a driver license from another state and I understand I must obtain a State of Florida driver license prior to employment.
- No. I do not have a valid State of Florida driver license and I understand I must obtain a state of Florida driver license prior to employment.
11 Computer Skills: Please check the applicable boxes below to indicate which software you have worked with on a regular basis and can demonstrate proficiency.
- None
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Rec Trac
12 I possess a Cardiopulmonary Resuscitation (CPR) Certification.
- Yes
- No - I understand I must obtain the Cardiopulmonary Resuscitation (CPR) Certification within one (1) month of employment.
13 I possess an Automated External Defibrillator (AED) Certification.
- Yes
- No - I understand I must obtain the Automated External Defibrillator (AED) Certification within one (1) month of employment.
14 I possess a Notary Public Certification.
15 I possess the ability to multi-task while working with tight deadlines and shifting priorities.
16 I possess skill in providing good customer service.
17 I possess the ability to regularly attend work and arrive punctually for the designated work schedule:Forty (40) hours per week including days, evenings and weekends.
18 I understand that the work shift is Monday through Thursday 1:45 p.m. to 10:15 p.m. and Friday 11:45 a.m. to 8:15 p.m. Required shift work may also include early mornings, evenings, weekends, Holidays and Special Events. I possess the ability to work this required shift.
19 Describe why you desire employment with the City of Coconut Creek as a Customer Service Representative. Please also state any additional information you feel may be helpful to us in considering your application. 20
Required Documentation: I understand that I am required to submit the following documentation to the City of Coconut Creek for my application to be considered complete
Documents must be submitted at the time of application. *Copy of proof of highest education level(e.g., High School Diploma/GED, College transcript or degree, etc.) *Copy of required licenses/certifications *Copy of DD214 (if claiming Veterans Preference)
Note to Applicant: Electronic copies of required documents may be attached to your online application. If electronic copies are not available, required documents must be hand-delivered or mailed to the City of Coconut Creek Human Resources Department at 4800 W. Copans Road, Coconut Creek, FL 33073, or faxed to 954/956-1523 within 1 business day of submitting your application. Applications without the necessary accompanying documents will be considered incomplete.
- I understand that failure to submit required documentation is reason for disqualification from consideration for employment.
21 I meet all of the requirements of the position (including but not limited to education, experience, knowledge, skills, abilities, and physical requirements), and I am able to perform the essential functions of the position, with or without reasonable accommodation.
Required Question