HireLevel is hiring a Care Management Support Coordinator in Missouri. This is a remote position but must reside in Missouri.
In this role, you will support administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
Position Details:
- Category: Contract (starting as soon as possible with the potential to extend)
- Location: Remote, Missouri
- Hours: Monday – Friday | 8a – 5p
- Compensation: $24/hr.
- Similar Positions: CNA, Healthcare Support Rep, Member Services Rep, Customer Support Rep, Call Center Rep
Key Responsibilities for Customer Service Rep:
- Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
- May apply working knowledge of assigned health plan(s) activities and resources
- Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
- Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
- Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
- Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
- Performs other duties as assigned
Requirements of Customer Service Rep:
- Must have High School Diploma or equivalent
- Minimum of 1 year experience as a customer service rep or similar role
- Person-Centered
- Knowledge of MCO and foster care
- Must have Microsoft Office suite experience
- MR experience is a plus
Why Join Us?
Be part of a team committed to delivering exceptional support and solutions for our members and providers. This role offers an excellent foundation for those interested in customer service and call center operations.
We are an equal opportunity employer.