Location: Cleveland,OH, USA
Customer Service Representative
Gorjanc Home Services is a local, family-owned business with over 60 years of experience in HVAC, Plumbing and Electrical.
We are looking for a Customer Service Representative to join our team.
Job Summary: To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.
Pay Range: $18.00/hr.-$24.00/hr.- Depending on Experience
Benefits:
* Medical Insurance: We cover 75% of your premiums
* Vision, Dental, Short-Term Disability, and Life Insurance
* 401(k) Retirement program with a company match
* Paid Time Off to recharge on holidays and vacations
* iPhone, iPad & integrated software
* A family environment with company outings
* No On CALL
Daily Duties:
* Convert incoming customer calls into booked service appointments.
* Deliver call scripts with an authentic cadence and tonality; be clear, compelling, and personable.
* Respond to customer requests, resolve issues, and promote Gorjanc.
* Be professional and establish customer rapport, encouraging repeat business.
* Participate in training to boost booked calls and practice outbound calling.
* Adhere to the company's plan for resolving customer complaints quickly and favorably.
* Maintain and update customer database with complete and accurate information.
Skill Requirements:
* Develop a proven track record in customer service.
* Microsoft and Apple competent; good typist and proficient with phone systems.
* Highly organized with exceptional follow-through abilities.
* Strong verbal and written communications.
* Ability to build trust and demonstrate empathy.
* Personality that blends well with a fast-paced, goal-driven environment.
* A competitive individual contributor who also loves to win as a team.
* Highly motivated, flexible, and great attitude on life.
* Deliver Wow Service
* Honesty and Integrity
* Empathy
* Resourceful
* Attention to Detail
* Happiness
* Committed to Growth and Learning