Location: Towson,MD, USA
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Summary:
The Customer Service Representative is responsible for servicing assigned book of accounts. This position is responsible for providing effective, accurate, courteous support to clients and colleagues.
Role and Responsibilities:
* Answering incoming calls from clients and assisting them with their questions, needs, or concerns
* Process all requests such as: adding or removing a vehicles, binding new or renewal business, issuing FH1 or ID cards, certificates, invoicing, checking and mailing out policies, requesting cancellation, reinstatement
* Partners with the sales and accounting team to meet and exceed client's service expectations
Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Requirements:
High school diploma or equivalent education required; insurance broker or active P&C license is required, 1-2 years of insurance industry and/or customer service experience preferred.
Computer Skills:
PC Skills including Word, Excel, and Outlook; Knowledge of Applied, EPIC Systems preferred.
Other Qualifications:
Must be organized, detail-oriented, able to multi-task and be efficient with excellent verbal and written communication skills. Must also have the ability to work effectively with others. A positive, team-oriented attitude is necessary to effectively work with a large variety of personalities.
Work Environment:
This position operates in a professional office environment. Work is done in an air-conditioned, non-smoking office. Work stations are cubicles with moderately low sides.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand and walk. Moderate stress due to high pace & daily challenges. High finger dexterity while perform data entry most of the time. Occasionally lift up to 20lbs.
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Acrisure is committed to employing a diverse workforce. All applicants will be considered for?employment?without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.