Location: York,PA, USA
Description
The Conrad Company, a fast-growing, award-winning family-owned business located in York, PA, is looking for a Customer Service Associate at our PennAir facility. Excellent communication skills are essential to support our customers and sales team.
* What Do We Do? We help People in Manufacturing and Construction with Pneumatics, Hydraulics, and Automation.
* What's Our Purpose? We exist to help people in Manufacturing and Construction KICK@$$ - so they can focus on what matters most, and leave work, at work.
* Core Value: KICK@$$ for one another, our customers, our suppliers, and our communities.
Responsibilities:
* Effectively manage large amounts of communications from sales team, customers, and suppliers via email, phone, and portals.
* Expedite customer backlog orders with vendors.
* Provide accurate, valid, and complete information by using the right methods/tools.
* Support sales team in reaching sales targets
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep detailed records of customer interactions, process customer requests, and file documents electronically
* Collaborate with multiple departments to ensure customer satisfaction, timely completion of sales orders and establishing strong customer relationships.
The Conrad Company offers a competitive compensation package including 401(k) Plan, Medical, Dental, Vision, Life & Disability insurance, and PTO. We are community-minded and encourage our associates to be active in volunteering.
Requirements
* High School Diploma or equivalent.
* 1+ years customer service experience.
* Strong written and oral communication skills.
* Strong technical aptitude
* Proficiency in Microsoft Office programs especially Outlook, Word, and Excel
* Ability to work under pressure of deadlines and in a fast-paced environment
* Highly detail-oriented
* Ability to multi-task, prioritize, and manage time effectively
* Desire to work well in a team setting
* Experience with Acumatica preferred.