Ready to bring your customer service skills to a fast-paced, high-energy environment? At CollisionRight, we're on a mission to Get you back to go! We're looking for a Customer Service Representative who can deliver top-notch service and help us get our customers back on the road with ease.Text CSRREY to (614) ###-#### to apply today!What You'll Do:
- Be the friendly face (or voice) that greets customers, whether they call or walk into the shop.
- Answer inbound calls within 2 rings-because quick, professional service is what we're all about.
- Handle customer questions, fill out their info sheets, and smoothly hand off the process to our Estimators.
- Coordinate towing services and rental cars, making sure everything runs like clockwork for our customers.
- Keep the front office organized and welcoming, because first impressions matter.
- Manage customer payments and ensure they're good to go when picking up their vehicle.
What We're Looking For:
- A high school diploma, GED, or equivalent.
- At least 1 year of experience in customer service (automotive experience is a plus but not required!).
- Someone comfortable with computers, calendars, and keeping things running smoothly.
- A calm, professional attitude-especially when customers are stressed. We need someone who can be their hero!
Why Join CollisionRight?At CollisionRight, we care about more than just fixing cars. We care about you, your growth, and creating a supportive, fun workplace where everyone celebrates success. Our values say it all:
- Act with Care - We're all about empathy and top-tier customer service.
- Bring the Right Energy - Every interaction matters; we keep things positive and professional.
- Celebrate Success - Hard work should be recognized, and we do it with enthusiasm!
- Embrace the Challenge - We solve problems and get things done right the first time.
- Data-Driven Plans - We don't guess; we plan with precision.
Why You'll Love Working Here:
- We're more than a repair shop; we're 1,500+ strong and growing across 90+ locations. We repair over 80,000 vehicles every year!
- We're OEM Certified and guarantee high-quality repairs with a lifetime warranty.
- You'll be part of a passionate team dedicated to making sure every customer leaves happy and gets back to their routine.
If you're ready to bring the right energy and be part of a team that makes a real impact, CollisionRight is the place for you!Apply now and start your journey with us-let's get our customers back to go together!This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.