Customer Service Representative
: Job Details :

About Us

At Apex Heart and Vascular, we provide cutting-edge compassionate care. We have a talented team who is proud to be making a positive impact on the lives of our patients each and every day. We are growing fast and looking to have an enthusiastic Patient Care Concierge to join our team.

Role Description

This is a full-time role for a Patient Care Concierge at Apex Heart and Vascular Center. The Patient Care Concierge will be responsible for ensuring a positive patient experience by managing online reviews, conducting feedback surveys, and providing exceptional customer service. The role involves interacting with patients to gather feedback, managing online reviews, and facilitating communication between patients and healthcare providers.

We offer a competitive salary and benefits package commensurate with experience.

Key Responsibilities

• Greet and assist patients and families with check-in/check-out processes.
• Address patient concerns and provide information about services.
• Encourage and manage patient reviews on Google.
• Respond to reviews and resolve issues to improve patient satisfaction.
• Develop and manage patient feedback surveys.
• Collect and analyze survey data to identify areas for improvement.
• Deliver exceptional service with empathy and professionalism.
• Respond promptly to patient inquiries and requests.
• Serve as the main contact for patients and families.
• Maintain accurate patient records and ensure confidentiality.

Qualifications

• Strong communication skills
• Effective relationship-building abilities
• Experience in customer service
• Proficiency in managing online reviews and conducting surveys
• Excellent interpersonal skills
• Knowledge of healthcare terminology and procedures is a plus
• High school diploma or equivalent required; associate's or bachelor's degree in hospitality, or a related field preferred

To be considered for this position, along with the LinkedIn application - please submit your CV along with a brief video recording (under 2 minutes) that includes:

• An introduction of yourself
• A summary of your relevant experience
• An explanation of why you are the right fit for this role

Send your CV and video to: ...@apexheartandvascular.com