Location: Cary,IL, USA
Description:
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Promptly and professionally respond to all inbound customer needs. Role includes understanding complete product portfolios, direct and contract pricing, distribution and consumer direct processes, problem solving and complaint handling, as well as sales and clinical support.
-Communicate professionally and effectively both written and verbally
-Support Sales and Marketing for new product launches
-Direct sales support
-Processing customer returns including coordination of product pick up and reimbursements to customer
-Answering the Chat feature on the web site
-Process customer complaints in accordance with federal regulations
-Gain understanding of GPO's, IDN, National Accounts pricing Problem solve- billing errors, freight options, shipping errors
-Works directly with logistics for tracking and expediting orders
-Direct sales support Facilitating service interruptions
-Sales and inventory data reporting for Sales and Marketing Customer order processing
-Demonstrate understanding of all CS processes and procedures and their impact on customer interactions
-Identifies cost effective transportation options for customers
-Facilitating service interruptions
-Customer order processing: Complete entry to delivery
-Learns and communicates specific product features and benefits as well as the medical problems they address
Qualifications:
Must Haves:
- 1+ Years of Professional Office Experience in customer service, order entry or logistics
- Microsoft Office- Computer Skills - ability to navigate multiple systems on a PC using 2 computer monitors.
- proficient with all systems related to role Demonstrate understanding of all CS processes and procedures and their impact on customer interactions
Nice Haves:
- Bachelor's Degree
- Salesforce.com
- SAP
- Sales Support
- Customer service experience in a Manufacturing setting
Soft Skills:
-Strong multi-tasking skills
-Ability to handle a fast paced environment - handling several functions of the job at the same time (phone, chat, po's, emails)
-Ability to learn on the go
-Ability to learn new technology
-Process oriented but also open to changing and adapting to new processes quickly
- Detail Oriented
- Possess strong verbal and written and communication skills
- Possess high creative reasoning and attention to detail abilities.
-Strong follow up skills
- Self Driven
- Team Player
- Ability to be a self-starter and work independently without direct supervision
- Possess strong problem solving and organizational skills
Hours:
Monday - Friday
During initial training phase employee will work 8:30am-5pm. After training employee full shift will be 9:30am-6pm.
Hybrid- M-W in office, T-F remote
? Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.? If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.