Customer Service Representative (6) for a manufacturer / distributor located in Cerritos CA.Long Term Temporary with possibility of Hire. Pay rate is $17.27-26.50/hr, depending on experience. Hours can range from 7:00 am - 3:30 pm, Monday-Friday. Occasional evening and weekend work may be required as duties demand. Company will complete a background check prior to start.This position is primarily responsible for assisting customers with questions regarding products and services, describing the product evaluation and providing repair solutions.Essential Responsibilities:
- Using LMS/CRM System: Utilizing a Learning Management System (LMS) or Customer Relationship Management (CRM) system to access case-related information and respond to customer inquiries.
- Customer Communication: Responsible for providing customer service, which involves keeping customers informed about the repair process and addressing any questions or concerns.
- Excellent Customer Service: Striving to provide an exceptional customer service experience, ensuring customer satisfaction.
- Record Keeping: Keeping accurate records of customer interactions and communications, both for internal reference and to identify areas for improvement in customer satisfaction.
- Independence in Service: The ability to independently provide customer service and offer optimal solutions to customer inquiries or issues.
- Technical Knowledge: Possessing a comprehensive understanding of products and services, including the ability to explain technical issues in simple, easy-to-understand terms.
- Efficiency: Working quickly and efficiently to resolve customer issues within the specified time guidelines set by company.
- Professionalism: Maintaining a calm and professional demeanor when dealing with challenging or angry customers.
- Phone-Based Support: Being comfortable spending several hours per shift on the phone assisting customers.
- Adaptability: Proficiency in learning new software tools and conducting internet searches as necessary to assist customers effectively.
- Teamwork: Collaborating effectively within a team environment to ensure a cohesive and efficient customer service operation.
- Other Duties: Being open to performing other job-related duties as assigned, which may vary depending on the needs of the department or company.
Requirements:
- Associate degree from a two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to type 30 words or more per minute.
- Fluent in 2 or more languages preferred, but not a must.
- Previous customer service and/or call center background is preferred.
- Thorough knowledge about drones is a huge plus.
- Excellent communication skills.
- Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.
- Proficient in Microsoft office suite.
- Ability to maintain a calm, positive attitude.
- Commitment to provide excellent customer service.
- Ability to work in a team environment.
- Ability to solve problems.
- The employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision and color vision.
Compensation / Pay Rate (Up to): $17.27 - $26.50 Per Hour