Full-Time/Part-Time Full-Time Shift Days Position Customer Service Representative Location Ace Endico Corporation EOE Statement We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered foremployment without regard to their race, color, religion, creed, national origin, ancestry, citizenship status, age,disability, gender (including pregnancy, childbirth and related medical conditions), gender expression, genderidentity, sexual orientation, genetic information, genetic characteristics, veteran or military status, maritalstatus, any lawful source of income, status as a victim of sex offenses or stalking, unemployment status, salaryhistory, credit history, caregiver status or any other characteristic protected by applicable federal, state or locallaws.We will endeavor to make a reasonable accommodation or modification to the known physical or mentallimitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodationwould impose an undue hardship on the operation of our business, in accordance with applicable federal, stateand local law. If you believe you require such assistance to complete this form or to participate in the interviewprocess, please contact the Company. Description J O B D E S C R I P T I O N - Customer Support RepresentativeThe primary function of this position includes but is not limited to handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow-up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies.Essential Duties Include
- Take customer orders via phone, email, fax or in person.
- Answer phones in a professional manner and give out good customer service.
- Monitor customer support email every 15 minutes and respond to all customer email orders promptly.
- Coordinate with the Operations, Sales, and Purchasing Department to resolve any problems.
- Communicate with supervisor about any problems that were not resolved with the other department.
- Daily review of call list, sell new products and perform calls and documentation of recalls.
- Update database system with order guides, quotes and contact information for our sales representatives and/or customers.
- Attending department and/or product meetings and training.
- Submit special order forms to purchasing subject for approval.
- In case of coverage needed must be able to take over the Sales Representative customer calls, work in another department and attending food shows (stuff envelopes for credit- food shows miscellaneous functions)
- If not on the Sunday or weekday schedule may be asked to cover shifts upon upper management requests
- Tasks, workload, and responsibilities are subject to change upon upper management requests.
BenefitsAbout the Organization Ace Endico is the leading regional food purveyor and food service distributor. As a full-service supplier, Ace Endico offers, restaurants, hotels, country clubs, casinos cruise lines, athletic venues , healthcare and educational facilities, retail food markets, the highest quality food products, supplies and service.We strive to surpass our customer's expectations of excellence by providing quality products, personalized service, continuous support and eminent integrity. We are deeply committed to building, maintaining, and understanding the respective needs of our customers and suppliers. The Ace Endico team is ready to provide our clients with the highest quality in food products and services and we look forward to helping our clients meet their challenges ahead. Ace Endico offers a competitive salary, along with medical, dental, and vision benefits. We also offer paid time off, paid holidays, and a 401k plan that has a competitive company match. Ace Endico is an EOE. Certified in 2023 as a GREAT PLACE TO WORK This position is currently accepting applications.