Customer Service Representative
: Job Details :


Customer Service Representative

Federated Co-ops

Location: Mcgregor,MN, USA

Date: 2024-12-14T19:49:49Z

Job Description:
Job DetailsJob LocationMcGregor Propane Office - McGregor, MNPosition TypeFull TimeDescriptionInterviews customers to compile and maintain records of business transactions and office activities. Processes orders for delivery or service received by mail, telephone, or personally from customers or company employees. Keeps accounting records and compiles information requested by customers and others pertaining to customer accounts. Typical schedule is Monday through Friday 8:00 am to 4:30 pm. The ideal candidate will help achieve the cooperative's mission and goals while providing outstanding customer service.Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Speak with customers by phone or in person to set up new service or make changes to existing service.
  • Provides a welcoming environment for walk-in customers.
  • Process propane orders and/or schedule service work on customer account.
  • Place outbound calls to current customers.
  • Research and respond timely to customer questions regarding their account and service work.
  • Verify and finalize driver paperwork.
  • Collect and process payments on customer accounts.
  • Complete daily bank deposits.
  • Mail/retrieve customer requested documents.
  • Scan documents to customer accounts.
  • Call and/or mail correspondence to customers as needed to gather necessary information and update accounts.
  • Follows company policies and procedures regarding the processing of patron credit and collection as directed by the Credit Department.
  • Orders office supplies and maintains office equipment.
Assists with related special projects, as assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software and Accounting software.
  • Typing: Minimum of 35 wpm
  • 10-key: Minimum of 8000 kph
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
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