Customer Service Representative
: Job Details :

Job Description:

What you'll do: The Client Services Administrator (CSA) is a member of a team of CSAs which, together, support a specific group of client relationships by ensuring all service levels are met on a daily basis.

Key functions of the CSA include but are not limited to:

• Answer general client services hotline calls, respond to emails.
• Responsible for sending internal reports to clients.
• Assist with the Account Closing process and following up after plans have left.
• Research and respond to client issues and inquiries related to password resets, SRC access, and various other areas of product knowledge and support.
• Meet established service level standards.
• Manage multiple tasks effectively by balancing high productivity with excellent service quality.
• Responsible for presenting a professional image in all communications.
• Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues.
• Assist Client Service Managers with projects as assigned Buyer Organization.

Additional Skills & Qualifications

3+ years of call center exp. in banking/financial industry

• De-escalation

• Excellent customer service skills

• Hi-volume call center experience in Financial Industry

• Passion for service with strong client-focus and the desire to help people

• Strong communication and relating skills with the ability to navigate and explain complex subjects such as IRS rules and regulations to client

• Ability to work a flexible shift in response to business demand

• Positive attitude, enthusiasm, professionalism, adaptable mindset, and strong work ethic with high level of integrity and ethics

• Well-developed organizational, time management, prioritization, and analytical skills

• The ability and desire to work cooperatively with team members

• Ability to set challenging goals and focus on achieving or exceeding them

• Proven leadership skills and experience

• Demonstrated desire to lead as well as challenge yourself

Pay and Benefits

The pay range for this position is $20.00 - $22.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position will be accepting applications until Dec 9, 2024.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.