Customer Service Representative
: Job Details :

Job title: Customer Support/Account Rep – Sr

Location: Columbus, OH

Duration: 6-12 months (Possible 2 years extension/full time)

Pay range: $18 - $19.17/hour

Position Description

• Handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Preference for 1 of the following criteria:

• College Degree
• Previous contact center or customer service experience

Benefits Disclosure:

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”