Job Title: Customer Service RepresentativeLocation: Hoffman Estates, IL 60192Duration: 6 monthsPosition Type: Hourly contract Position (W2 only)INTERVIEW PROCESS: Likely do some phone interviews to narrow down the candidates for in person interviewsPURPOSE/ MISSION OF TEAM: any new projects coming up? Why would someone want to join your team? Upward mobility? We are looking for someone who is looking to be part of a team, interested in supporting our customers and fellow team members, and is willing to learn new things each day. We hope that the person in this position will continue to grow as have other contractors that have joined our team. We are going through our Digital Transformation project which will require some team members to participate in reviewing test scripts, system testing, etc. over the course of the next year. We will need the additional support in our team in order for there to be the time necessary to dedicate to this project. SCHEDULE/ REMOTE FLEXIBILITY: 100% ONSITEWORK HOURS: 8:30am-4:30pm (1 hour lunch) - In H.E. Office Tuesday-Thursday (WFH Monday & Friday)HOURS PER WEEK: 35 hours per weekCERTIFICATION REQUIREMENT: see attached job description - no specific certification requiredEDUCATION AND EXPERIENCE REQUIREMENT: see attached job description - we would like someone with experience in customer support, preferably familiar with some enterprise system, such as SAP or equivalent. They will need to be comfortable using excel and communicating internally and externally. Spanish speaking/writing is beneficial since we have many customers located in Mexico.Job Summary/Basic Function: Process customer inquiries, quotes and orders, track shipments, report follow up and special projects as needed. % of Time - Accountability55% - Create quotes and orders per customer requests, in a timely and accurate manner. This is to include some parts research, or parts information inquiries, following up for any documentation needed or work with customers on updating POs or determining shipment schedules.20% - Answer customer inquiries on open orders, shipment status, etc. Provide tracking information with status as requested. And track shipments that are invoice at delivery, remove billing blocks so they can invoice. Send any requested documentation, such as MSDS sheets, import/export reports, commercial invoice copies, etc.10% - Follow up on open RMAs, Credits, Debits and consignments. Update equipment records with warranty information.10% - Projects as assigned and back-up for other team members. 5% - Assist in researching information needed for collection purposes as it relates to quotes, orders and POs processed. Basic QualificationsEducation and Experience
- BS/BA Degree in a business/financial area or equivalent experience preferred.
- Minimum 1-2 years similar job experience or office administration experience.
Key Competencies
- Strong communication skills, excellent interpersonal skills and customer service skills required.
- Excellent oral and written communications skills.
- Bi-Lingual (English/Spanish) beneficial.
- Must be team oriented and team contributor.
- Must be proactive and collaborative.
- Take a professional interest in helping the team achieve operational excellence; be communicative and responsive and work together to improve service.
- Participate in all facets of training and development.
- Ensure full compliance with all corporate policies, internal controls, Sarbanes-Oxley Act.
- Insures protection of company assets in all areas through front line knowledge and experience.
Other Requirements:Projects as assigned.Contact:Abdul Ajeej: ...@sunrisesys.com | 732-###-#### | URL: www.sunrisesys.com