Safety First. Excellence. Pride. Integrity. Compassion. Trust. Are you ready to plant your career in a place where words like these serve as the foundation for doing business every day? At Michigan Sugar, our purpose is Making Life Sweeter, and our mission is Creating Growth and Opportunity.
Michigan Sugar Company has an immediate, full-time opportunity for a Customer Service Representative, located at the Corporate Office, 122 Uptown Drive, Bay City, MI 48708.JOB SUMMARYA Customer Service Representative at Michigan Sugar is responsible for entering and confirming customer orders and working directly with customers to ensure satisfaction. This position requires having a passion for the customer, strong attention to detail, the ability to multi-task in a fast-paced environment, excellent interpersonal and written communication skills, and be able to function in an environment that frequently changes.
PRIMARY RESPONSIBILITIES - Entering customer orders received by phone, email and EDI.
- Responding to customer inquiries within 1 hour during normal business hours.
- Ensuring customer concerns are brought to resolution within 24 hours or promptly escalated to the appropriate department as needed.
- Ensure product inventories are sufficient and meet customer quality specifications/standards enabling customer satisfaction resulting in favorable OTIF percentage.
- Miscellaneous duties as assigned by management.
POSITION QUALIFICATIONS - Bachelor's degree in related field and/or 5 years of equivalent relevant experience.
- Demonstrated excellence in oral and written communication.
- Working knowledge of Microsoft office software programs (Outlook, Word, Excel, PowerPoint).
KEY COMPETENCIES - Excellent customer service skills, ensuring customer satisfaction.
- Strong attention to details.
- Strong conflict resolution skills.
- Resiliency to emotional discussions with external customers.
- Demonstrated personal leadership and positive can-do attitude.
- Flexible and able to work in fast paced and varying environments.
- Ability to work well with others in a team environment.
- Leading the self by demonstrating ethics and integrity, displaying drive and purpose, demonstrated capability to learn, managing self, increasing self-awareness.
- Provides model behavior to demonstrate corporate values.
NOTE: The above statements are intended to describe the general nature and level of work being performed by staff assigned to this position. The above statements are not to be construed as an exhaustive list of all responsibilities, duties and skills that may be required. All staff may be required to perform duties outside their normal responsibilities as needed.Michigan Sugar Company offers competitive market wages for both hourly and salaried employees, opportunity for professional growth and development, and comprehensive benefit packages that may include medical, dental, 401(k) and paid time off. To learn more visit www.michigansugar.com.
Michigan Sugar Company was founded in 1906 when six smaller sugar companies merged their operations. In 2002, Michigan Sugar Company became a grower-owned cooperative and in 2004, it merged with Monitor Sugar Company to form the company that exists today.Michigan Sugar Company is headquartered in Bay City and has sugar beet processing facilities in Bay City, Caro, Croswell and Sebewaing. Its nearly 900 grower-owners plant and harvest up to 140,000 acres of sugar beets each year in 17 Michigan counties, as well as Ontario, Canada. Those beets are sliced at the factories and turned into about 1.3 billion pounds of sugar annually.That sugar is sold to industrial, commercial, and retail customers under the Pioneer and Big Chief brands.Michigan Sugar Company has approximately 1,000 year-round employees and an additional 1,100 seasonal workers. It is the No. 1 employer in Huron County, the No. 2 employer in Bay and Sanilac counties and the No. 3 employer in Tuscola County. The company's annual payroll is more than $90 million and its annual local economic impact is about $700 million.Michigan Sugar Company is the third largest of eight sugar beet processing companies in the United States and Michigan is one of 11 states where sugar beets are grown in the country.Michigan Sugar Company is an Equal Opportunity Employer#LI-AS1