Customer Service Representative
: Job Details :

OverviewThe Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits.MFA Oil Company is an Equal Opportunity/Drug-Free Employer.ResponsibilitiesIn an accurate and timely manner, complete daily sales and deposit reportingMake sure daily sales and receipts are listed accurately on monthly stock sheetsEnsure that customer payments are completed accurately and applied to the correct accountEnsure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attachedAssist manager in securing all tax exemption forms (FE7, MO1, etc.)Make sure they are complete and maintain a file on all formsAnswer phones, greet customers, and satisfy routine requests courteouslyBe sure that all out of gas calls are notified of MFA Oil's Out of Gas proceduresProcess daily correspondence from customers and home office in a timely mannerMake sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leasesMaintain up-to-date filing systemsAssist with sales and collection of accounts receivable as directed by managerObtain propane certification and fill propane tanks as required by locationMaintain good working relationship with all employeesMaintain a clean and organized work areaKnow and adhere to company policies and proceduresFollow posted work schedule and adhere to proper clocking procedures to accurately reflect hours workedMaintain timely and professional communication with management, employees, vendors and customersKeep supervisor informed of any problems and/or any issues that need attentionPerform other duties as assignedJob RequirementsHigh school diploma or equivalentLegal authorization to work in the United StatesAt least 18 years of ageSome travel required for trainingAbility to exchange accurate information verbally and in written form with the customers of MFA Oil in EnglishAbility to meet company requirements including successful pre-employment drug screening and criminal background checkBasic understanding of accounting principlesAbility to consistently operate a computer and other office productivity machinery including Microsoft Office productsCapability to learn new concepts and use technical materialsAbility to perform mathematical calculations in order to make change, complete reports, and account for productsAbility to visually observe and inspect items and work environment for regular job responsibilities and safety concernsPhysical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shiftPhysical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 poundsWillingness to work with hazardous materialsPreferred Skills1-3 years of customer service or other applicable work experienceAbility to meet deadlines with a high degree of time managementAbility to perform detail work with accuracyAbility to grasp new concepts quicklyAbility to work both independently and in a team environmentAbility to work at a fast paceAbility to set priorities and goals and develop plans for achieving themABOUT MFA OIL COMPANYMFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.BENEFITSOur benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.OUR CULTUREThe core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.Put Customers FirstRespect Everyone - Demonstrate high regard or show special attention to customers, coworkers, vendors... everyone you come in contact with.Provide Excellent Service - Go the extra mile to ensure our customers are happy and satisfied with our products and services.Deliver on Your Promises - Do what you say you are going to do, when you say you are going to do it. Every time.Be TenaciousGive Your Best - Always give your best effort and seek to improve every day.Never Settle - Settling can lead to compromising on effort and quality of work. Find a way forward and don't settle for It can't be done. Work Passionately - Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.Lead by ExampleDo the Right Thing - When we let honesty and integrity be our guide, we will always be headed in the right direction.Take Ownership - Each of us must be accountable for ourselves, our colleagues, our customers and our company.Act with Empathy - When we recognize and understand each other's challenges, we communicate better and grow stronger as a team.GROWTH & DEVELOPMENTWe believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#J-18808-Ljbffr