Customer Service Representative
: Job Details :

Join our team as a Customer Service Representative, where we value your people skills more than specific experience. We're seeking a motivated individual to provide empathetic and engaging support for our website and products. Our workplace promotes a positive environment with a focus on work-life balance. We strictly prohibit racism, sexism, unprofessional behavior, or prejudice.We need someone with excellent communication skills and a positive attitude to handle various customer inquiries and concerns.This is a full-time, hourly position with competitive pay of $20/hr. If you are interested in this exciting opportunity to work in a fast-growing industry, please submit both a resume and cover letter.BenefitsHoliday / Overtime payPaid holidaysPaid Mental Health Day Once a Month (after 6 months)Paid time offRetirement Plan (after 1 year)CultureWNC CBD is a family owned and operated brand and distribution company based in Asheville, NC with over 15 years of experience in the cannabis industry. We believe in quality and strive to bring customers the highest-grade hemp flower on the market today. We work directly with farmers and manufacturers to make sure they always get an extraordinary product.ResponsibilitiesJob Duties:90% Customer Service and 10% Receptionist tasksProvide exceptional customer service via phone, email, and social media.Assist customers with inquiries, product information, orders, tracking, and returns.Resolve customer complaints with empathy and efficiency.Maintain accurate customer records.Collaborate with other departments for smooth order processing and information dissemination.Stay updated on product knowledge, pricing, promotions, and company policies.Identify upselling and cross-selling opportunities.Proactively communicate with customers on order status updates and potential delays.Provide feedback to the management team regarding customer concerns and suggestions.Required Skills and AbilitiesGenuine care for people and commitment to doing a great job.Dependability and ability to work independently.Good communication skills, warmth, reassurance, and active listening.Problem-solving skills for complex customer issues.Grounded and positive attitude, especially when dealing with frustrated customers.Typing skills of at least 40 words per minute.Adaptability to a rapidly growing company with shifting priorities.*Only applicants who submit both a resume AND cover letter will be considered for this role*RequirementsAt least 21 years oldAccept a background check to be performedAccept a credit check to be performedAuthorized to work in the US without sponsorshipMinimum High School DegreeKnowledge in: TypingKnowledge in: Problem-SolvingKnowledge in: Writing SkillsKnowledge in: Computer SoftwareEqual Opportunity EmployerWNC CBD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr